SecuLife Device Setup & Activation Guide

Set up your SecuLife senior GPS safety device. Find activation instructions, SecuPro app setup,
SOS emergency contacts, fall detection, and GPS tracking guides.

Choose Your Device

SecuLife S8 senior GPS SOS pendant with emergency call button and digital display.

Senior SOS Safety Pendant

View Setup +
SecuLife S9 fall alert smartwatch for seniors with heart-shaped SOS button.

Senior Fall Detection Smartwatch

View Setup +
SecuLife S17 senior safety wristband with emergency SOS and calling controls.

Senior Fall Alert Wristband

View Setup +
SecuLife S16 senior GPS smartwatch with touchscreen and emergency assistance button.

Fall Alert Smartwatch

View Setup +
SecuLife S8 SOS pendant with cellular service activation illustration.

Activate Your SOS Pendant

Activate your SecuLife SOS Pendant's cellular service plan to enable GPS tracking, emergency SOS calling, fall detection alerts, and other safety features.

User Guide
Step 1: Locate Your SIM Card Number
Find the SIM card number on your SOS Pendant's product box. The SIM card is already installed in your device.
Step 2: Activate Your Service Plan
Visit activate.seculife.us and follow the activation instructions.
Step 3: Set Your Login Credentials
During activation, enter your email address and create a password. These credentials will also be used to access the SecuPro mobile app.
Step 4: Check Your Activation Email
You'll receive an email confirming activation and providing your pendant's new phone number. Save this information for future reference.
SecuLife product packaging showing the SIM card number and barcode required for device activation.
Important to Know Your pendant is automatically linked to your SecuPro app account during activation. No separate account registration is required in the mobile app.
Do not remove or replace the pre-installed SIM card. The device only works with the included SIM.
SecuPro mobile app setup icon for connecting and managing SecuLife GPS safety devices.

Set Up Your SecuPro Mobile App

Get your SecuLife SOS Pendant ready and connect with the SecuPro mobile app to view GPS locations and receive alerts.

User Guide

Step 1: Charge Your SOS Pendant

Connect the included magnetic USB charging cable to the device charging contacts. Fully charge your SOS pendant overnight before first use.

Magnetic USB charging cable connected to the SecuLife S8 SOS pendant charging contacts.

Step 2: Turn On Your SOS Pendant

Press and hold the SOS button on the SOS Pendant face for up to 3 seconds until the screen lights up.

SecuLife S8 pendant showing the SOS power button used to turn on the device.

Step 3: Download the SecuPro Mobile App

Scan the QR code or click on the icons to download the app on the Apple App Store or Google Play Store.

Apple Store QR Code Google Play Store QR Code
Download on the App Store Get it on Google Play

Step 4: Sign In to the SecuPro App

Enter the email address and the password you created during service activation.

SecuPro mobile app login and home screens for setting up the SecuLife S8 SOS pendant.
Shield icon representing emergency SOS contacts, fall detection, and safety settings.

Configure SOS Pendant Safety Features

Customize your SecuLife SOS Pendant's safety settings, add emergency SOS contacts, enable fall detection, and create GPS geofence safe zones.

User Guide
SOS Emergency Contacts
1 Open SecuPro app → Settings → SOS Numbers.
2 Enter up to 3 emergency contact phone numbers (10-digit numbers without spaces or hyphens).
3 Tap Save.
User Guide
SOS Emergency Contacts Screen ?? Click to expand image
Battery icon representing GPS tracking intervals and battery-saving settings.

Extend the SOS Pendant's Battery Life

Learn how battery life depends on your usage, and get tips to maximize performance and keep your SOS Pendant ready when you need it.

User Guide

Customize Your GPS Tracking Frequency

Control how often your SecuLife S8 SOS Pendant reports its location. More frequent GPS updates provide detailed location tracking but consume more battery power.

How to Setup the GPS Tracking Interval Settings

  1. Open the SecuPro App and navigate to AI Tracking Interval.
  2. Select your preferred GPS tracking frequency.
  3. Tap Save to apply your settings.
Tracking Interval Phone Screen ?? Click to expand image

Optimize Battery Life for Everyday Activities

Your daily routine can help determine the ideal GPS tracking frequency. Select a setting that provides the location updates you need without unnecessarily draining your SecuLife SOS Pendant battery.

Very Active Icon
5 minutes
Very Active

For seniors who are frequently on the move and need more frequent location updates.

Very Active Battery Icon
Est. Battery Life:
12 Hours
Active Lifestyle Icon
15 minutes
Active

For seniors who enjoy regular walks, errands, social outings, and activities outside the home.

Active Lifestyle Battery Icon
Est. Battery Life:
14 Hours
Moderately Active Icon
30 minutes
Moderately Active

For seniors who balance time at home with regular but not constant outings.

Moderately Active Battery Icon
Est. Battery Life:
18 Hours
Homebound Icon
60 minutes
Homebound

For seniors who spend most of their time at home and make only occasional trips out.

Homebound Battery Icon
Est. Battery Life:
24 Hours
Rarely Venture Out Icon
3 Hours
Rarely Venture Out

For seniors who rarely leave home and need less frequent location updates.

Rarely Venture Out Battery Icon
Est. Battery Life:
Est. 1.5 Days

Battery-Saving Tip: Longer tracking intervals reduce GPS activity and help extend battery life.

User Guide

Maximize Battery Life With AI Smart Tracking

Enabling AI Smart Tracking sets the system to run at 60-minute intervals (e.g., from 8:30 AM to 5:30 PM).

Ideal for seniors who attend regular daily scheduled activities such as senior center events where frequent GPS location updates may not be necessary during supervised daytime hours.

How to Enable AI Smart Tracking

  1. Open the SecuPro App.
  2. Navigate to AI Tracking Interval.
  3. Turn ON the AI Smart Tracking toggle to activate the feature.
  4. Turn OFF to disable automatic daytime adjustments.
User Guide
AI Smart Tracking Phone Screen ?? Click to expand image

Stay Connected With Emergency Location Updates

Emergency Mode GPS Tracking is triggered either by a family member activating emergency mode in the app, pressing the physical SOS button on the pendant or automatically when a fall is detected.

How Emergency GPS Tracking Works

  1. Activate Emergency Mode: An SOS alert or supported fall detection event automatically activates Emergency Mode. Caregivers can also activate Emergency Mode manually through the SecuPro App.
  2. Frequent GPS Updates: The SOS Pendant begins reporting GPS location updates every minute.
  3. Monitor Location: Caregivers can view updated GPS locations through the SecuPro App.
  4. Emergency Tracking Duration: Emergency Mode continues for up to one hour unless manually deactivated.

Emergency Tracking and Battery Performance

Emergency Mode prioritizes frequent GPS updates over battery conservation. The increased tracking frequency uses more power than standard or extended GPS tracking intervals.

Battery-Saving Tip: Emergency GPS tracking is designed for urgent situations. For everyday use, maintain a longer GPS tracking interval to help preserve battery life.
Important Note: Emergency Mode may temporarily override your standard GPS tracking interval to prioritize location updates during an emergency.

User Guide
Emergency Mode GPS Tracking Phone Screen ?? Click to expand image

Request an Updated GPS Location Anytime

Need to check the pendant wearer's location between scheduled GPS updates? Use the SecuPro App to refresh the current available location without permanently changing your tracking frequency.

How to Refresh GPS Location

  1. Open the SecuPro App.
  2. Tap Map to view the reported location.
  3. Tap Update Location to refresh your device’s current location.

Manual Refresh and Battery Performance

Manual Location Refresh allows caregivers to request additional location updates between scheduled GPS tracking intervals. This provides flexibility without requiring the pendant to operate continuously at its shortest tracking interval.

Battery-Saving Tip: Instead of setting GPS tracking to every minute, use Manual Location Refresh when an additional location check is needed. This helps preserve battery life with location monitoring.
Important Note: GPS location updates depend on cellular connectivity, satellite signal availability, and device status.

User Guide
Manual GPS Location Refresh Phone Screen ?? Click to expand image
× Zoomed Image

Configure Key Safety Features

Learn how to set up each feature in the SecuPro app.

SecuPro app tutorial showing how to create GPS Safe Zones and location boundaries.
GPS location Safe Zone icon.

Safe Zones / Geofencing

Create a Safe Zone, set its radius, and receive entry and exit notifications.

📄 User Manual

Step-by-Step Instructions:

Open Geofence
Geofence Step 1
Tap +
Geofence Step 2
Tap on the map to set the center of the geofence, then use the slider below to adjust its size.
Geofence Step 3
Name your Safe Zone and tap Save
Geofence Step 4
Important: Recommended radius of at least 246–328 FEET (75– 100 METERS) OR GREATER.
SecuPro phonebook setup showing how to add trusted family members and approved callers.
Approved phone contacts icon.

Approved Contacts

Add trusted callers to the Phonebook and explain how unknown numbers are blocked.

📄 User Manual

Step-by-Step Instructions:

Allow sms alerts: You can enable or disable sms alerts for each contact, allowing up to 10 contacts to receive notifications if desired.

Go to Settings → Phonebook and tap Add.
Approved Contacts Step 1
Enter the contact name and phone number.
Approved Contacts Step 2
Tap Save. Add up to 10 approved callers.
Approved Contacts Step 3
Important: Only numbers in the phone book can make calls to sos tracker, numbers not listed here will be blocked to stop unwanted or spam calls.
SecuPro app instructions for selecting GPS tracking intervals and location update frequency.
GPS location tracking icon.

Live GPS Map & Tracking History

View the device's location, request an update, and review previous movements.

📄 User Manual

Step-by-Step Instructions:

Open Map in SecuPro to view real-time location.
Live GPS Step 1
Tap Update Location for an instant ping.
Live GPS Step 2
Open Tracking History to review past route records.
Live GPS Step 3
Important: Location update frequency and battery-saving recommendations.
SecuPro safety notification settings for SOS emergencies, low battery, and location alerts.
Safety alert notification bell icon.

Alerts & Notifications

Configure SMS, email, and app alerts for emergencies, Safe Zones, and device events.

📄 User Manual

Step-by-Step Instructions:

Open Settings → Alert Settings.
Set Alert Step 1
Select preferred notification channels: App Push, SMS, or Email.
Set Alert Step 2
Confirm your details and tap Save.
Set Alert Step 3
Important: Verify notification permissions on the caregiver's phone.
SecuPro app instructions for sharing GPS device monitoring access with family members and caregivers.
Family and caregiver device-sharing icon.

Add Family & Caregivers

Allow additional trusted family members to monitor location and receive alerts.

📄 User Manual

Step-by-Step Instructions:

Select Settings → Account Members in the SecuPro app.
Add Family Step 1
Tap Invite New User and enter their email address.
Add Family Step 2
You will receive your SecuPro app login credentials via email. The device will automatically be linked to your account, so you can begin using it once you log in.
Add Family Step 3
Important: The account used to initially activate the device will be designated as the administrator. The administrator will have permission to remove any other accounts linked to the device.
Expanded Step Image
QUICK SETUP VIDEOS

Watch the Setup Videos

Short, step-by-step videos to help you get up and running quickly.

SecuLife online activation screen alongside senior GPS safety devices. 1:45

1. Activate Your Device

Learn how to activate your SecuLife device and get your phone number.

Smartphone displaying the SecuPro GPS safety monitoring dashboard. 2:08

2. Download & Set Up SecuPro

Install the app, sign in, and connect your device.

Older couple outdoors with one person wearing a personal emergency SOS pendant. 2:15

3. SOS & Fall Detection

Set up emergency contacts, enable fall alerts, and learn about Emergency Mode.

Person using a smartphone to view GPS location information. 2:17

4. GPS Tracking & Geofence

View location, set up Geo-Fences, and receive alerts.

SecuLife Help Center

Senior Safety Device Setup, FAQs & Troubleshooting

🔍 Type your issue or question in the search box above to view instant answers.
Why is my SecuLife senior GPS smartwatch battery draining so quickly?
Frequent GPS location updates, emergency tracking, and weak cellular coverage can increase battery consumption. To extend battery life, select a longer GPS tracking interval in the SecuPro Mobile App. Battery performance varies by model, tracking frequency, and cellular conditions.
How can I make my SecuLife SOS Pendant or GPS wristband battery last longer?
Choose less frequent GPS location updates, keep the device properly charged, and check cellular connectivity. Longer tracking intervals generally conserve battery. Review the recommended settings for your model.
Why isn't my SecuLife senior safety device charging?
Check that the charging cable is securely connected and the charging contacts are clean, dry, and properly aligned. Try another compatible USB power source. If charging still fails, contact SecuLife Support.
Does SOS emergency tracking use more battery?
Yes. SecuLife emergency mode increases location reporting to approximately once per minute for up to one hour after a supported SOS or fall detection event. More frequent location updates increase battery consumption.
Why is my SecuLife GPS tracker showing the wrong location?
GPS accuracy can vary indoors, near tall buildings, or where location reception is limited. Check the last location update in SecuPro, verify cellular connectivity, and allow the device to obtain a newer location reading outdoors when safe.
Why is my parent's GPS smartwatch showing an old location?
The displayed location may be the last successfully reported position. Check the update timestamp, GPS tracking interval, battery, and cellular connection. A location displayed on the map is not necessarily current.
Why is my SecuLife device showing offline?
An offline status may indicate that the device cannot communicate with the service. Check battery, power, cellular coverage, and active service plan. If it remains offline, contact support.
Does SecuLife GPS tracking work without Wi-Fi?
SecuLife senior safety devices use built-in cellular connectivity to communicate location information with SecuPro. A separate Wi-Fi connection is not required for normal cellular tracking. Cellular coverage is required for remote updates.
Why didn't I receive a geofence alert when my parent left home?
Check that the safe zone is enabled, its boundary is positioned correctly, and exit notifications are activated. Review the device's last GPS update and cellular connection. Delayed location reporting or notification delivery may delay the alert.
Why are SecuLife geofence notifications delayed?
Geofence alerts depend on the device reporting its location and the alert reaching the recipient. GPS update frequency, cellular connectivity, and phone notification settings can affect timing.
How do I fix a SecuLife safe zone that isn't sending notifications?
Verify the safe zone's location, boundary, and notification settings in SecuPro. Confirm the device is reporting locations and the caregiver is authorized to receive alerts. Check phone notification permissions.
Can I receive an alert when my elderly parent arrives home?
Yes. SecuPro supports safe-zone arrival and departure notifications. Configure a geofence around the home and enable notifications for authorized caregivers.
Why isn't my SecuLife SOS button sending an emergency alert?
Check that the device is powered on, connected to cellular service, and has the correct emergency contacts saved. Verify SOS alert settings and recipient notification permissions. Follow button instructions for your model. During a real emergency, contact emergency services directly.
Why does my SecuLife SOS button make a call but not send a text alert?
Emergency calling and text notifications use different settings and delivery methods. Verify that the recipient is configured for SMS alerts and the phone number is correct. Check alert history and contact support if the problem continues.
Why didn't my SecuLife device detect a fall?
Automatic fall detection uses sensors and algorithms. Not every fall or movement pattern can be identified. Check that fall detection is enabled and review supported sensitivity settings. Never rely exclusively on automatic detection during an emergency.
Why does my senior smartwatch keep sending false fall alerts?
Certain movements or impacts may resemble a fall. Review fall detection sensitivity in SecuPro and adjust if supported. Lower sensitivity may reduce false alerts but could reduce detection of actual falls.
Why isn't my daughter receiving SecuLife alerts after I added her phone number?
Adding a number to an approved calling list does not necessarily enable SOS texts or SecuPro app notifications. Check whether your daughter was added as an emergency alert recipient, authorized app caregiver, or only a calling contact. Enable the appropriate notifications and save changes.
What's the difference between an emergency contact and a SecuPro caregiver?
An emergency contact may receive calls or texts during SOS events. An authorized SecuPro caregiver can access supported monitoring features through the app. Approved callers, emergency recipients, and app access are separate settings.
Why can my son call my SecuLife watch but not see my GPS location?
Permission to call the device does not automatically provide SecuPro monitoring access. Confirm your son has authorized access through the app and his account is connected correctly.
Can multiple family members receive SecuLife emergency alerts?
Yes. SecuPro supports multiple caregivers and emergency notification recipients. Configure the appropriate details and notification permissions for each person.
Why am I receiving SOS text messages but no app notifications?
SMS and app push notifications use different channels. Check that SecuPro notifications are enabled in the app and your phone settings. Confirm you are signed into the authorized caregiver account.
How can I monitor my elderly parent if we live in different states?
SecuLife cellular GPS devices allow authorized caregivers to view location information remotely through SecuPro when the device has compatible cellular coverage and an active plan. Caregivers can also receive supported notifications.
Why isn't the SecuPro Mobile App updating my parent's location?
Check the device's last reported location, cellular connectivity, battery, and tracking interval. Confirm your phone has internet access. If the device is offline, the app may display its last known location.
Why am I not receiving low-battery alerts?
Check device and caregiver notification settings. Confirm your phone allows SecuPro notifications and the device has cellular connectivity to report battery status.
Can I use SecuLife without carrying a smartphone?
The wearer does not need to carry a smartphone for normal operation of a compatible SecuLife cellular safety device. Caregivers use SecuPro on their own compatible phones to monitor and configure features.
How do I add another family member to my SecuLife safety device?
Use SecuPro family or caregiver management to grant authorized access. Separately configure emergency contacts, approved callers, and notification recipients according to that person's needs.

No matching answers found

Try searching common terms like watch, wristband, pendant, tracker, offline, or battery.

Contact SecuLife Support